TheÌýÌý(formerly Revolution Bars Group) operates a portfolio of over 90 bars and pubs across the UK, employing over 3,000 people. Known for their vibrant venues, creative cocktails, and premium spirits, this leading bar group offers customers an engaging experience that includes interactive masterclasses led by knowledgeable bar teams.
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Discover how ºÚÁϳԹÏÍø training helped The Revel Collective boost premium spirits sales and elevate their team’s expertise.
Ìý"The Systematic Approach to Tasting taught by ºÚÁϳԹÏÍø has transformed how we run our spirit training sessions, with great feedback from our team and customers alike." – Joe, Bar Manager
The challenge
TheÌýÌýaimed to boost their bar staff’s spirits knowledge to help them confidently upsell premium products, elevate the customer experience, and improve training programs for head bartenders across multiple locations.
The solution
The Revel Collective’s 2 brands, Revolution and Revolucion de Cuba, invested the ºÚÁϳԹÏÍø Level 2 Award in Spirits training for their head bartenders and bar managers. The course focused on providing detailed knowledge about different spirits, production methods, and systematic tasting, which was then incorporated into both staff training and customer interactions.
The results
- Boosted premium spirits sales: Venues with ºÚÁϳԹÏÍø-trained staff achieved a 4.1% rise in upselling, compared to 1.8% at non-trained sites.Ìý
- Built top-performing teams: 8 out of the top 10 Revel Collective venues for upselling had at least one ºÚÁϳԹÏÍø-trained team member.Ìý
- Improved internal training: Armed with ºÚÁϳԹÏÍø knowledge, managers created consistent training standards through a blend of online and in-person sessions.Ìý
- Elevated customer experiences: ºÚÁϳԹÏÍø-trained bartenders confidently highlighted the quality and story behind the spirits, helping customers make more informed choices.Ìý
Customer testimonialsÌý
"ºÚÁϳԹÏÍø training has allowed us to expand the knowledge of our head bartenders, who now confidently train their teams to upsell premium spirits, specifically focusing on high-quality spirits beyond the usual offerings." – Ollie, L&D Advisor
"Since taking the ºÚÁϳԹÏÍø course, I have felt more confident during masterclasses, explaining the different rums we use and upselling premium spirits based on customer preferences." – Ted, Head Cantinero
Download the full case study below
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